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Please call customer service or email usand we will assist you. The customer will have 30 minutes from the time the order was placed to make any changes to the orders. Any cancellation or change requests done after 30 minutes the customer will be charged the restocking fee.
Customers have 7 business days from the day that the order was received to report the following:
Damaged items, lost packages/items, or request a return.
If customer is at fault (eg. buyer’s remorse), order is subject to a 20% restocking fee and $15 return label fee (per label).
If order is rejected, customer will be responsible for $18 Fedex return label fee (per label).
All custom orders are final sales and cannot be returned.
All products with an expiration date will have the expiration date on the invoice.
It is the customer’s responsibility to properly pack, ship and ensure the contents of all returned packages are sent using a traceable ground shipping method back to our warehouse.